Mailbag 18th October 2010

Have a question or problem?
I can’t guarantee an answer, but I’ll try. Drop me a message!

Error 1310 writing to file: C:\Config.Msi

This error is something I posted back in January 2008, I originally had this problem installing office 2007 with carbonite causing the problem, but it does seem to occur with many other different programs as well.

Frank asks:

I have encountered this problem installing an upgrade of adobe reader, when I uninstall the ask toolbar from internet: error 1310 writing to file: C:\Config.Msi\ec69a.rbf. Please verify that you have access to that directory. My system is Windows7 and I’m the administrator.

There are a number of ways of dealing with this problem, firstly turn off any sync programs such as iDrive or Carbonite as these tend to interfere with this process.

Method 1

Unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps:

  1. 1. On the “Start” menu, click “Run:.
  2. 2. In the “Open” box, type “msiexec /unreg”, and then press ENTER.
  3. 3. On the “Start” menu, click “Run”.
  4. 4. In the “Open” box, type “msiexec /regserver”, and then press ENTER.

Method 2

The Windows Installer service may disabled on the machine.

  1. 1. Go to “Start” -> “Run” , type “services.msc” and press on “Enter” button.
  2. 2. Double-click on the service named “Windows Installer”.
  3. 3. Check the value in the “Startup type:” field. If it’s currently set to “Disabled”, then this is the problem. Change it by selecting “Manual” from the drop-down box.

Method 3

Empty user and system “temp” folders.

  1. 1. Empty “%systemdrive%\temp” folder.
  2. 2. Empty “%systemdrive%\%windir%\temp” folder.
  3. 3. Empty “%systemdrive%\Documents and Settings\%username%\Local Settings\Temp”.

Method 4

Check if there is pending installation/s:

Warning: You should only edit these registry entries if you really know what you’re doing. Back up your hard disk first.

a. Empty “InProgress” Registry Key

Check the following registry key:


and clean any entries that you find.

b. Empty/Rename “PendingFileRenameOperations” Registry Key:

Check the following registry key:


and clean any entries that you find.

Mailbag 23/09/2010 – Windows 7 Server Mode

The main problem I have been hearing this week is people using windows 7 as a file server or people trying to access their windows 7 machine in some way from a Windows XP machine. This is fine if the windows 7 pc gets regularly restarted, the reason for this, not fully known to me, is that windows 7 has an issue with memory allocation to system non-paged pool.

You may be getting this error log issued to your event logs:

Source: srv
Event ID: 2017
Level: Error
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.

The fix is just a simple registry change below:

Set the following registry key to ‘1′:
HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\LargeSystemCache

and set the following registry key to ‘3′:

This should definitely sort out the problem, if not please let me know.

I found a fix many months ago unfortunately I am unsure where I got it from, so I am not able to give recognition to the correct person.

Word 2007 won't let you highlight or right click

I have just had this problem and it was driving me mad, I was thinking it was down to Windows Live Writer, which I had just installed but after a little investigation turns out it is a common word 2007 issue, anyway here is the fix.

Delete the Word Data registry key:
Most of the frequently used options in Word are stored in the Word Data registry key. A common troubleshooting step is to delete the Word Data registry key. The next time that you start Word, Word rebuilds the Word Data registry key by using the default settings.

To view these options in Word 2002 or Word 2003, click Options on the Tools menu.
To view these options in Word 2007, click the Microsoft Office Button, and then click Word Options.

Note When you delete the Word Data registry key, Word resets several options to their default settings. One such option is the "most recently used file" list on the File menu. Additionally, Word resets many settings that you customize in the Options dialog box.

To delete the Word Data registry key, follow these steps:
1. Exit all Office programs.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate the following registry subkey, as appropriate for the version of Word that you are running:

• Word 2002: HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Data
• Word 2003: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data
• Word 2007: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

4. Click Data, and then click Export on the File menu.
5. Name the file Wddata.reg, and then save the file to the desktop.
6. Click Delete on the Edit menu, and then click Yes.
7. Exit Registry Editor.
8. Start Word.

If Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Data registry key. You may have to change several settings to restore your favourite options in Word.

How to Change Name and Company Information After You Install Windows XP

When you install Windows, Setup requests that you enter your name, and optional…

When you install Windows, Setup requests that you enter your name, and optionally, the organization name.

This registration information is displayed under Registered to in the General tab of System when you click Start, click Control Panel, click Performance and Maintenance, and then click System.

To change your name and company information after Windows is installed on your computer, follow these steps:

1.  Click Start, and then click Run.

2.  In the Open box, type regedit, and then click OK.

3.  Locate the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion

4.  To change the company name, do the following:

In the right pane, double-click RegisteredOrganization. Under Value data, type the name that you want, and then click OK.

5.  To change the name of the registered owner, do the following:

In the right pane, double-click RegisteredOwner. UnderValue data, type the name that you want, and then click OK.

6.  Click Exit on the File menu to quit Registry Editor.


This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 ( ) How to back up and restore the registry in Windows