Mailbag 18th October 2010

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Error 1310 writing to file: C:\Config.Msi

This error is something I posted back in January 2008, I originally had this problem installing office 2007 with carbonite causing the problem, but it does seem to occur with many other different programs as well.

Frank asks:

I have encountered this problem installing an upgrade of adobe reader, when I uninstall the ask toolbar from internet: error 1310 writing to file: C:\Config.Msi\ec69a.rbf. Please verify that you have access to that directory. My system is Windows7 and I’m the administrator.

There are a number of ways of dealing with this problem, firstly turn off any sync programs such as iDrive or Carbonite as these tend to interfere with this process.

Method 1

Unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps:

  1. 1. On the “Start” menu, click “Run:.
  2. 2. In the “Open” box, type “msiexec /unreg”, and then press ENTER.
  3. 3. On the “Start” menu, click “Run”.
  4. 4. In the “Open” box, type “msiexec /regserver”, and then press ENTER.

Method 2

The Windows Installer service may disabled on the machine.

  1. 1. Go to “Start” -> “Run” , type “services.msc” and press on “Enter” button.
  2. 2. Double-click on the service named “Windows Installer”.
  3. 3. Check the value in the “Startup type:” field. If it’s currently set to “Disabled”, then this is the problem. Change it by selecting “Manual” from the drop-down box.

Method 3

Empty user and system “temp” folders.

  1. 1. Empty “%systemdrive%\temp” folder.
  2. 2. Empty “%systemdrive%\%windir%\temp” folder.
  3. 3. Empty “%systemdrive%\Documents and Settings\%username%\Local Settings\Temp”.

Method 4

Check if there is pending installation/s:

Warning: You should only edit these registry entries if you really know what you’re doing. Back up your hard disk first.

a. Empty “InProgress” Registry Key

Check the following registry key:

HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress

and clean any entries that you find.

b. Empty/Rename “PendingFileRenameOperations” Registry Key:

Check the following registry key:

HKLM\System\CurrentControlSet\Control\SessionManager\PendingFileRenameOperations

and clean any entries that you find.

Written by

Matthew Glover
Have a question or problem?
I can't guarantee an answer, but I'll try. Drop me a message!


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Mailbag 11th October 2010

Accessing RAM & CPU Information in the BIOS

Dirk asks:

How do I check my BIOS to see that it recognizes my RAM? How do I check the speed of the RAM? If needs be, how do I change it? Also how do I check if my BIOS is reading the 2 cores on my processor?

There are a few different types of BIOS with varying ways of accessing certain parts of information, unfortunately if your machine is an OEM machine such as Dell, HP, Acer or any other branded machine, chances are you aren’t going to be able to access the most part of this information.

Firstly to enter the BIOS within a few seconds of you have turning on your machine you should see information depending on the BIOS manufacturer of how to access it, such as Enter BIOS/System Information followed by pressing either an F2, F10 key or the delete key.

NOTE:
DO NOT GET THIS MIXED UP WITH SOME MACHINES SUCH DELL’S OR HP’S WHERE SOME MODELS HAVE AN F4 KEY FOR EMERGENCY BOOT WHICH WILL COMPLETELY WIPE YOUR MACHINE AS IF YOU JUST TOOK IT OUT OF THE BOX.

Once in the BIOS you are looking for something that says Standard CMOS features or advanced settings, in here you should find system information, you should be able to see Physical Memory and/or Usage Memory, and these don’t always necessarily match, you should also be able to find that your processor information is displayed around here, although it would be unusual to see the processor displayed with how many cores it has but again this depends on the BIOS itself.

Task Manager

The best way to actually check whether your machine is seeing both cores of your processor is to open up Task Manager and click on performance, under CPU History there should be multiple graphs to as many cores on your CPU, the likely hood is that if your machine wasn’t seeing all the cores on your processor it probably wouldn’t be working.

In order to check/change memory speeds, you need to be looking in the BIOS for frequency’s and voltages. Here you will be able to change the CPU, FSB (Front Side Bus Controller) and DRAM Frequency. Mostly you will need to change the system clock mode to manual/linked and then you will be able to go on and change the Memory clock speed and/or timings, you will need to refer to the RAM manufacturer and motherboard manual for exact settings.

WARNING:
UNDERTAKING ANY OF THE ADVICE ABOVE COULD SERIOUSLY DAMAGE YOUR HARDWARE SUCH AS MOTHERBOARD, RAM AND CPU IF THE SETTINGS ARE NOT CORRECT. ONLY UNDERTAKE ABOVE ADVICE WITH MANUFACTURE’S CORRECT SETTINGS AT HAND, I TAKE NO RESPONSIBILITY FOR ANY FAILURES FROM FOLLOWING OF THIS ADVICE.

Written by

Matthew Glover
Have a question or problem?
I can't guarantee an answer, but I'll try. Drop me a message!


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Mailbag – October 3rd 2010

How to delete windows.old folder?

People have been asking me, how can I delete the Windows.old folder in my C: drive after upgrading Windows?

A lot of people try and just right click and delete but this will only present you with aces denied issues. Well the best way to delete this folder is to use Disk Clean-up Tool by doing the following:

1. Start/All Programs/Accessories/System Tools/Disc Cleanup

2. When the dialog box comes up, select the drive that has the .old files on it and click OK

3. The system then scans for the files to be cleaned up and another dialog box opens with the selection.  Click on the button labelled Clean up system files at the bottom of that dialog box.

4. Another dialog box will come up, select the drive again that has the .old files on it.  The system will perform another scan for the system files that need to be cleaned up.

5. After scanning, another dialog box opens up and there you will find a list of check boxes.  Scroll through and check on the box labelled older versions of Windows and click OK.

Disk Cleanup

It will take about 10 – 20 minutes dependent on how big the folder is, but essentially that’s all you have to do.

Written by

Matthew Glover
Have a question or problem?
I can't guarantee an answer, but I'll try. Drop me a message!


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Howto: Change Windows XP Product Key without a Reinstall for WGA

Windows Genuine Advantage is now a required install. If you need to change your product key without an installation to make WGA happy, these steps will walk you through it. This uses Microsoft-supported software. This is how I explore “You May Be a Victim of Software Counterfeiting” errors.

Many of our users at work have been receiving the You May Be a Victim of Software Counterfeiting error. Basically what happened was that the notebooks were mailed with invalid product keys.

Surprisingly for many people, the Certificate of Authenticity (COA) or supplied valid product key may not be the actual one in use on their desktop computer or laptop. These numbers can be found on your XP software box or on a COA sticker on your system.

First, compare the product key on your XP installation to your valid xp product key or COA number using WGA Diagnostic Tool.

If the numbers are different, you can usually change your number to a valid one by using Microsoft’s Key Update Tool.

Written by
Matthew Glover
www.matthewglover.co.uk

www.lpower.co.uk | Quality Laptop Batteries, 30 Day Money Back Guarantee, 12 Month Warranty.

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