Mailbag 18th October 2010

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Error 1310 writing to file: C:\Config.Msi

This error is something I posted back in January 2008, I originally had this problem installing office 2007 with carbonite causing the problem, but it does seem to occur with many other different programs as well.

Frank asks:

I have encountered this problem installing an upgrade of adobe reader, when I uninstall the ask toolbar from internet: error 1310 writing to file: C:\Config.Msi\ec69a.rbf. Please verify that you have access to that directory. My system is Windows7 and I’m the administrator.

There are a number of ways of dealing with this problem, firstly turn off any sync programs such as iDrive or Carbonite as these tend to interfere with this process.

Method 1

Unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps:

  1. 1. On the “Start” menu, click “Run:.
  2. 2. In the “Open” box, type “msiexec /unreg”, and then press ENTER.
  3. 3. On the “Start” menu, click “Run”.
  4. 4. In the “Open” box, type “msiexec /regserver”, and then press ENTER.

Method 2

The Windows Installer service may disabled on the machine.

  1. 1. Go to “Start” -> “Run” , type “services.msc” and press on “Enter” button.
  2. 2. Double-click on the service named “Windows Installer”.
  3. 3. Check the value in the “Startup type:” field. If it’s currently set to “Disabled”, then this is the problem. Change it by selecting “Manual” from the drop-down box.

Method 3

Empty user and system “temp” folders.

  1. 1. Empty “%systemdrive%\temp” folder.
  2. 2. Empty “%systemdrive%\%windir%\temp” folder.
  3. 3. Empty “%systemdrive%\Documents and Settings\%username%\Local Settings\Temp”.

Method 4

Check if there is pending installation/s:

Warning: You should only edit these registry entries if you really know what you’re doing. Back up your hard disk first.

a. Empty “InProgress” Registry Key

Check the following registry key:


and clean any entries that you find.

b. Empty/Rename “PendingFileRenameOperations” Registry Key:

Check the following registry key:


and clean any entries that you find.